Always-On Support

IT Support & Managed Services

Proactive, SLA-backed IT support that keeps your business running around the clock. From 24/7 helpdesk to on-site engineers across the West Midlands and Herefordshire, we become your complete IT department.

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24/7

Helpdesk Availability

99.9%

Uptime Guarantee

<15min

Average Response Time

500+

Devices Managed

24/7 Helpdesk

Support When You Need It, However You Need It

Our UK-based helpdesk is available around the clock via phone, email, and remote access. No offshore call centres, no chatbots — just experienced engineers who resolve issues fast.

Phone Support

Speak directly to a qualified engineer. Our first-call resolution rate exceeds 75%, meaning most issues are fixed during your initial call without waiting for callbacks or escalations.

Email & Ticket Support

Log tickets via email with automatic prioritisation and tracking. Receive real-time updates on progress and access your full ticket history through our client portal.

Remote Access Support

Our engineers securely connect to your devices to diagnose and fix problems in real time. Most remote sessions resolve within 30 minutes, minimising disruption to your working day.

On-Site Support

Expert Engineers Across the West Midlands & Herefordshire

Some problems need hands-on attention. Our field engineers are based across the region and can be on-site at your premises quickly when remote support is not enough.

On-site engineers covering Birmingham to Hereford and everywhere between
SLA-backed response times from 1 hour for critical issues
Hardware fault diagnosis and replacement
Network infrastructure installation and troubleshooting
New office setups, moves, and expansions
Scheduled on-site visits for proactive maintenance

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IT support engineer providing on-site assistance

IT monitoring dashboard showing server and network health

Proactive Monitoring & Maintenance

We Fix Problems Before You Notice Them

Our remote monitoring and management platform watches your servers, workstations, and network devices 24/7. We detect and resolve issues before they impact your business.

24/7 monitoring of servers, workstations, and network devices
Automated alerts for hardware failures, disk space, and performance
Proactive patch management for operating systems and applications
Firmware and driver update management
Monthly health reports with recommendations
Capacity planning to prevent future bottlenecks

Infrastructure Management

Server & Workstation Management

From single-server offices to multi-site enterprises, we manage your entire IT infrastructure so you can focus on running your business.

Server Management

Complete server lifecycle management including deployment, configuration, monitoring, patching, and performance optimisation for physical and virtual environments.

Workstation Management

Standardised desktop builds, software deployment, security policies, and automated updates. We keep every workstation secure, compliant, and performing at its best.

Patch Management

Automated OS and third-party application patching with testing, scheduling, and rollback capabilities. Critical patches deployed within 24 hours of release.

Your Technology Partner

A Dedicated Account Manager Who Knows Your Business

Every managed services client gets a named account manager who understands your business, your infrastructure, and your goals. They are your single point of contact for strategic planning and service reviews.

Named account manager for every client
Quarterly business reviews and technology roadmapping
Monthly performance and SLA reporting
Budget planning and procurement advice
Escalation point for any service concerns
Vendor management and liaison on your behalf

Account manager discussing IT strategy with client

Flexible Pricing

Transparent Pricing That Scales With You

Choose per-device or per-user pricing to match your business. No hidden costs, no surprises — just predictable monthly IT spend.

Basic

Essential monitoring & helpdesk

Business-hours helpdesk (8am–6pm)
Remote support
Proactive monitoring
Patch management
Monthly reporting

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Professional

Full managed IT service

24/7 helpdesk & remote support
On-site support included
Proactive monitoring & maintenance
Patch & firmware management
Dedicated account manager
Quarterly reviews & roadmapping

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Enterprise

Complete IT outsourcing

Everything in Professional
Virtual CTO / IT Director services
Multi-site management
Vendor management & procurement
Priority SLA (1-hour critical response)
Bespoke reporting & compliance

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SLA Guarantees

Response Times You Can Depend On

Every managed service contract includes clear SLA targets with financial penalties if we fail to meet them. We put our money where our mouth is.

Critical (P1)

15 min

Complete business outage or data loss risk. Immediate response with dedicated engineer until resolved.

High (P2)

30 min

Major system degradation affecting multiple users. Rapid response with regular progress updates.

Standard (P3/P4)

2 hours

Individual user issues or non-urgent requests. Scheduled resolution within agreed timeframes.

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Not sure where your IT weaknesses are? Our complimentary IT health check audits your infrastructure, identifies risks, and provides clear recommendations — with no obligation to sign up.

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